Skip to main content
|
|
|

Frequently Asked Questions

Frequently Asked Questions

We make touring easy, with online tour scheduler, offering in-person and virtual tours. Please be prepared to show Government Issued Photo ID to tour our community.

To uphold fair policies, we use the same rental criteria for all applicants which includes a credit check, residential verification, and employment verification. combined income for the apartment must also reach at least 2X total rent.

You can submit your application anytime online or stop by during regular office hours to submit your application in person. We strive to process all applications in a timely manner and to be as efficient as possible, please submit all required documents at the time of your application. At the time you submit your application, a processing fee and document fee of $54 per applicant and a security deposit of $150 will be due. If it has been longer than 7 days, please call the front office at 559-206-1623 and we would be happy to check on the status of your application.

We are excited for you to call River Oaks home! Move-in expenses include your 1st month’s rent and security deposit. Any other service you have added on will also be due at that time.

Your rent payment includes your monthly rent plus any additional bundle services you signed up for at the time of your lease. We do not include utility services such as water or electricity in your rental rate. To pay your rent, simply create a login to your resident service portal and you will be able to pay by electronic check, credit, or debit card. Never stress about making a payment by setting up automatic payments through our resident portal or pay your rent on your own schedule by taking advantage of our flexible payment options at GetFlex.com.

Build your credit by paying your monthly rent on time! Boost your credit for only $8.95 for a single person or you can bundle and save with two or more members for $14.95 a month. Learn more at RentPlus.Com.

Our residents are our #1 priority. We strive to respond to all service requests within 3 hours to ensure your home is maintained to your satisfaction**. Non-emergency service requests are handled during regular business hours. You can request maintenance service from the convenience of your own home via our resident portal! You can also call 559-836-9900 to request help from our maintenance team. You may choose to be present and give us a preferred time to come by or you may give us permission to enter in your absence. *Tip you can download our resident portal app for more convenience. Look up RentCafe Resident on your preferred app store to have easy access to your resident portal.

We are proud to call River Oaks Apartments & Townhomes pet-friendly! Our monthly pet rent is $30 per pet. Learn more about our breed restrictions.

Yes, parking is available onsite for our visitors and residents. Visitors to our office can use the designated "office parking" spaces near the rental center while conducting business in our office. You can reserve a covered parking spot for only $25 a month or get an uncovered parking spot for only $20 a month. Our final option is a covered garage for $80 a month.

Students living at River Oaks Apartments & Townhomes attend Pioneer Elementary, Pioneer Middle School, and Hanford West High School. For more information about schools in our neighborhood visit Hanford Joint Union High School District. We are also conveniently located near College of Sequoia, San Jouquin Valley College (SJV College), and West Hills College.

Yes, in-home washers and dryers are available to rent for $70 a month.

Didn't find an answer?

Our team is always ready to answer your questions.